{"id":2445,"date":"2026-08-02T11:39:41","date_gmt":"2026-08-02T11:39:41","guid":{"rendered":"https:\/\/staging.thhs.care\/?page_id=2445"},"modified":"2026-08-03T21:23:05","modified_gmt":"2026-08-03T21:23:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.thhs.care\/es\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2445\" class=\"elementor elementor-2445\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a70550 e-con e-atomic-element e-flexbox-base e-0e9ccb5 \" data-id=\"7a70550\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7a70550\">\n    \t\t<div class=\"elementor-element elementor-element-e161585 elementor-widget elementor-widget-html\" data-id=\"e161585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ============================================================\r\n  THHS \u00e2\u20ac\u201d FAQ PAGE (\"Questions, answered.\")\r\n  Paste into an Elementor HTML widget on \/faq\/\r\n  (Elementor Full Width template).\r\n  Accordion built with native <details>\/<summary> \u00e2\u20ac\u201d\r\n  no JavaScript, fully accessible, Elementor-safe.\r\n  Facts locked July 2026:\r\n  \u00c2\u00b7 Urgent referrals: yes, prioritized, 1-business-day answer\r\n  \u00c2\u00b7 Intake: 2\u00e2\u20ac\u201c4 weeks typical (eligibility + budget in place)\r\n  \u00c2\u00b7 Bonus: $500 sign-on at 60 days + up to $250 excellence\r\n  \u00c2\u00b7 Accepting new clients: Middlesex, Mercer, Monmouth,\r\n    Ocean, Somerset, Union (serving 11 NJ counties overall)\r\n============================================================ -->\r\n\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Special+Elite&family=Playfair+Display:ital,wght@0,700;1,600&family=Courier+Prime:wght@400;700&family=Caveat:wght@600&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n#thhs-faq{\r\n  --cream:#FAF6F0; 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If your question isn't here, call or write us. A real person answers.\r\n  <\/p>\r\n\r\n  <!-- ============ FAMILIES & INDIVIDUALS ============ -->\r\n  <section class=\"group\">\r\n    <p class=\"group-label\">For Families &amp; Individuals<\/p>\r\n\r\n    <details>\r\n      <summary>Who does Tender Hand serve?<\/summary>\r\n      <div class=\"a\"><p>Adults (18+) with intellectual and developmental disabilities across New Jersey &mdash;\r\n      including individuals who also live with anxiety, depression, trauma, or behavioral\r\n      challenges. We support the person <strong>and<\/strong> the family who loves them.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>Which counties are you currently accepting new clients in?<\/summary>\r\n      <div class=\"a\"><p>We're currently welcoming new clients in\r\n      <span class=\"chip\">Middlesex<\/span> <span class=\"chip\">Mercer<\/span>\r\n      <span class=\"chip\">Monmouth<\/span> <span class=\"chip\">Ocean<\/span>\r\n      <span class=\"chip\">Somerset<\/span> <span class=\"chip\">Union<\/span><\/p>\r\n      <p>We serve 11 New Jersey counties overall &mdash; if yours isn't listed,\r\n      <a href=\"\/contact\/\">reach out<\/a> and we'll tell you honestly what's possible.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>What services do you provide?<\/summary>\r\n      <div class=\"a\"><p><strong>Developmental services:<\/strong> in-home and community-based supports\r\n      delivered by trained Direct Support Professionals &mdash; daily living, community\r\n      participation, and respite. <a href=\"\/developmental-services\/\">Learn more<\/a>.<\/p>\r\n      <p><strong>Behavioral health:<\/strong> through our licensed telehealth partner practice,\r\n      we connect clients with behavioral health support that works alongside their daily\r\n      care. <a href=\"\/behavioral-health\/\">Learn more<\/a>.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>Do we need DDD eligibility before contacting you?<\/summary>\r\n      <div class=\"a\"><p>No &mdash; contact us wherever you are in the process. If your loved one\r\n      already has DDD eligibility and an approved budget, we can move quickly. If not,\r\n      we'll walk you through what comes first: Medicaid eligibility, the DDD application,\r\n      and the NJCAT assessment. You don't have to navigate it alone.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>What does it cost? Does Medicaid cover it?<\/summary>\r\n      <div class=\"a\"><p>Our services are funded through NJ DDD's Medicaid waiver programs\r\n      (the Supports Program and Community Care Program) using your loved one's approved\r\n      budget. For eligible individuals, there is typically no out-of-pocket cost for\r\n      budgeted services. We'll explain exactly how your budget applies before anything begins.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>How long does it take to start services?<\/summary>\r\n      <div class=\"a\"><p>For individuals who already have DDD eligibility and an approved budget,\r\n      services typically begin within <strong>2&ndash;4 weeks<\/strong> of referral &mdash; often sooner\r\n      when scheduling and authorizations move quickly. If eligibility or budget approval\r\n      is still in process, we'll walk you through what comes first.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>Can we choose or change our DSP?<\/summary>\r\n      <div class=\"a\"><p>Yes. The match matters. We introduce your DSP before services begin,\r\n      and we check in with your family during the first 60 days. If the fit isn't right,\r\n      tell us &mdash; we'll work on a rematch. A good relationship between your loved one\r\n      and their DSP is the whole point.<\/p><\/div>\r\n    <\/details>\r\n  <\/section>\r\n\r\n  <!-- ============ SUPPORT COORDINATORS ============ -->\r\n  <section class=\"group\">\r\n    <p class=\"group-label\">For Support Coordinators<\/p>\r\n\r\n    <details>\r\n      <summary>How do I refer someone to THHS?<\/summary>\r\n      <div class=\"a\"><p>Use our <a href=\"\/referrals\/\">referral form<\/a> &mdash; it takes about three\r\n      minutes &mdash; or call\/text us at <a href=\"tel:+18483168540\">(848) 316-8540<\/a>.\r\n      We respond to every referral within one business day.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>Do you accept urgent or crisis referrals?<\/summary>\r\n      <div class=\"a\"><p>Yes. When you bring us an urgent situation &mdash; a caregiver\r\n      hospitalization, a placement breakdown, a home that's no longer safe &mdash; we\r\n      prioritize it. Urgent referrals go to the top of our queue, and we'll tell you\r\n      within one business day whether we have the capacity to help, honestly and quickly.<\/p>\r\n      <p>If we can say yes, we move fast on an expedited intake. If we can't, we'll tell\r\n      you immediately so you don't lose time &mdash; and for same-day mental health or\r\n      behavioral crises, DDD's CARES team is the right first call.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>Which programs and budgets do you work with?<\/summary>\r\n      <div class=\"a\"><p>We're a DDD-approved provider serving individuals on the Supports\r\n      Program and Community Care Program. Send the ISP, NJCAT summary, and budget\r\n      details with your referral and we'll confirm fit fast.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>What documentation do you need with a referral?<\/summary>\r\n      <div class=\"a\"><p>The essentials: current ISP, NJCAT summary, budget\/authorization info,\r\n      and your contact details. Don't have everything yet? Send what you have &mdash;\r\n      we'd rather start the conversation than wait for a perfect packet.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>What's your response time?<\/summary>\r\n      <div class=\"a\"><p><strong>One business day, every referral.<\/strong> You'll never wonder\r\n      whether we received it. Calls and texts get returned the same day.<\/p><\/div>\r\n    <\/details>\r\n  <\/section>\r\n\r\n  <!-- ============ JOB SEEKERS ============ -->\r\n  <section class=\"group\">\r\n    <p class=\"group-label\">For DSPs &amp; Nurses &mdash; Join Us<\/p>\r\n\r\n    <details>\r\n      <summary>Do I need experience to become a DSP?<\/summary>\r\n      <div class=\"a\"><p>No. <strong>We train &mdash; no experience needed.<\/strong> If you bring\r\n      reliability and genuine care for people, we'll teach you the rest: the required\r\n      NJ DDD training modules, hands-on skills, and person-specific preparation before\r\n      your first shift. <a href=\"\/career\/\">Apply here<\/a>.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>What bonuses do you offer new DSPs?<\/summary>\r\n      <div class=\"a\"><p>Two ways to earn more in your first two months:<\/p>\r\n      <p><span class=\"chip\">$500 sign-on bonus<\/span> &mdash; paid at your 60-day mark.<\/p>\r\n      <p><span class=\"chip\">Up to $250 excellence bonus<\/span> &mdash; awarded at 60 days for\r\n      outstanding work, based on family feedback, reliability, and documentation quality.\r\n      That's up to <strong>$750 in your first two months<\/strong>.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>What shifts and schedules are available?<\/summary>\r\n      <div class=\"a\"><p>Full-time, part-time, and weekend shifts across our service counties.\r\n      Paid training. We'll work to match your availability with families near you.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>What training and certifications will I receive?<\/summary>\r\n      <div class=\"a\"><p>All state-required DDD training through the College of Direct Support\r\n      (CDS), agency orientation, safety and crisis-response preparation, and\r\n      person-specific training for each individual you'll support. Nurses on our team\r\n      help lead medication training. Your growth is part of the job.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>What's the hiring process like?<\/summary>\r\n      <div class=\"a\"><p>Apply at <a href=\"\/career\/\">thhs.care\/career<\/a> (or scan the QR on our\r\n      card). We review quickly, interview, run required background checks, and start\r\n      your paid training. Most candidates go from application to first training day\r\n      in about two weeks.<\/p><\/div>\r\n    <\/details>\r\n  <\/section>\r\n\r\n  <!-- ============ GENERAL & TRUST ============ -->\r\n  <section class=\"group\">\r\n    <p class=\"group-label\">Licensing, Privacy &amp; Your Rights<\/p>\r\n\r\n    <details>\r\n      <summary>Is THHS licensed and approved?<\/summary>\r\n      <div class=\"a\"><p>Yes &mdash; Tender Hand Healthcare Services is family-owned, NJ DOH\r\n      licensed, and an NJ DDD-approved provider agency, run by nurses and disability\r\n      specialists.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>How do you protect privacy and health information?<\/summary>\r\n      <div class=\"a\"><p>Carefully, and in writing. Our <a href=\"\/notice-of-privacy-practices\/\">HIPAA\r\n      Notice of Privacy Practices<\/a> and <a href=\"\/privacy-policy\/\">Privacy Policy<\/a> spell\r\n      out exactly how information is protected &mdash; all gathered in our\r\n      <a href=\"\/legal\/\">Legal &amp; Compliance Hub<\/a>.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>What are my rights as a participant?<\/summary>\r\n      <div class=\"a\"><p>They're documented, plainly, in our\r\n      <a href=\"\/participant-rights\/\">Participant Bill of Rights<\/a> &mdash; what you can\r\n      expect and what you're entitled to. You can request it in large print, another\r\n      language, or read aloud, at no cost.<\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n      <summary>How do I raise a concern or file a grievance?<\/summary>\r\n      <div class=\"a\"><p>Directly and without fear. Our\r\n      <a href=\"\/nondiscrimination-grievance-procedure\/\">Grievance Procedure<\/a> explains\r\n      every step. You can also call our legal &amp; compliance line at\r\n      <a href=\"tel:+19082208004\">908-220-8004<\/a> or email\r\n      <a href=\"mailto:legal@thhs.care\">legal@thhs.care<\/a>. Raising a concern will never\r\n      affect the quality of care you receive.<\/p><\/div>\r\n    <\/details>\r\n  <\/section>\r\n\r\n  <!-- CONTACT CARD -->\r\n  <div class=\"contact-card\">\r\n    <h2>Still have a question?<\/h2>\r\n    <p>Call or text <a href=\"tel:+18483168540\">(848) 316-8540<\/a> &middot;\r\n    Email <a href=\"mailto:info@thhs.care\">info@thhs.care<\/a><\/p>\r\n    <p><a href=\"\/contact\/\">Or visit our contact page<\/a><\/p>\r\n    <span class=\"tape\">a real person answers<\/span>\r\n  <\/div>\r\n\r\n<\/div>\r\n<\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tender Hand Healthcare Services Questions, answered. Everything families, Support Coordinators, and future team members ask us most &mdash; in plain language. If your question isn&#8217;t here, call or write us. A real person answers. For Families &amp; Individuals Who does Tender Hand serve? Adults (18+) with intellectual and developmental disabilities across New Jersey &mdash; including [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2445","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.thhs.care\/es\/wp-json\/wp\/v2\/pages\/2445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.thhs.care\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.thhs.care\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.thhs.care\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.thhs.care\/es\/wp-json\/wp\/v2\/comments?post=2445"}],"version-history":[{"count":4,"href":"https:\/\/staging.thhs.care\/es\/wp-json\/wp\/v2\/pages\/2445\/revisions"}],"predecessor-version":[{"id":2454,"href":"https:\/\/staging.thhs.care\/es\/wp-json\/wp\/v2\/pages\/2445\/revisions\/2454"}],"wp:attachment":[{"href":"https:\/\/staging.thhs.care\/es\/wp-json\/wp\/v2\/media?parent=2445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}